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Our guarantee is very simple. If you are not totally satisfied with your order we will send a replacement item or cheerfully refund your money.
The only exception to this guarantee is if you provide us with an incorrect shipping address, and the gift is late or undeliverable due to a bad address, any act of God due to natural or unnatural forces, or due to third party mishandling (such as FedEx or UPS). We do not offer a refund if FedEx is late in delivery. Therefore, PLEASE double check your shipping addresses before you place your order and make absolutely certain you have entered the information correctly on your order form. PLEASE NOTE THAT WE MUST HAVE A CONTACT PHONE NUMBER WITH YOUR ORDER IN CASE THERE IS A PROBLEM. ORDERS WITHOUT A PHONE NUMBER CANNOT BE GUARANTEED.
If we are out of stock of a certain item we reserve the right to substitute an item of equal or greater value if we cannot contact the buyer before the cutoff time to ship.
Thank you for your understanding.
PS Also read our FAQ & shipping page for more
information.
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